Return & Refund Policy
Overview
We specialize in selling open-box and one-time-used tech products that have been carefully reviewed and tested on our YouTube channel. Every item is fully functional and inspected before dispatch.
However, if you receive a damaged or non-functional product, we’re here to help.
Eligibility for Return
Returns are accepted only if the product arrives damaged or non-functional.
You must report the issue within 7 days of receiving your order.
The product must be returned in the same condition as delivered, including all original accessories and packaging.
Return Process
Record a Video – Please capture a clear video of the product unboxing and clearly show the damage or fault.
Submit the Video – Send the video with your order ID and contact information to our customer support team.
Receive Return Details – Once verified, we’ll share the return address and return instructions.
Ship the Product – Pack the item securely and ship it to the instructed address within 2 days of receiving the return instructions.
Refund Process
You will receive a full refund once we receive and inspect the returned product.
Refunds will be processed to your original payment method within 1–2 business days after inspection and approval.
Important Notes
Requests made after 7 days of delivery will not be eligible for return or refund.
Returns are not accepted for reasons like “change of mind” since products are open-box and used for reviews.
Customer-caused damage after delivery is not covered under this policy.
Always record an unboxing video to support any return claim.