Return & Refund Policy
We sell open-box units that have been reviewed and filmed on our YouTube channels. Every one is powered on and inspected before it is dispatched. If something still arrives damaged or not working, this page explains exactly how we put it right. Last updated 19 September 2026.
When you can return an item
- The product arrived damaged or non-functional, is the wrong item, or differs materially from its listing.
- You tell us within 7 days of receiving the order.
- The item comes back in the same condition it was delivered in, with all original accessories and packaging.
Because these are open-box units sold at a heavy discount, we do not accept returns for a change of mind.
How to start a return
- Record the unboxing. A clear video that shows the parcel being opened and the damage or fault is what lets us approve a claim quickly. Always film the unboxing, even when you expect everything to be fine.
- Send it to us. Message the video with your order number and contact details to WhatsApp 0305-6698890 or email rrtechgadgets@gmail.com.
- Wait for our reply. Once we have verified the problem we send you the return address and the instructions for packing it.
- Ship it back. Pack the item securely and send it to the address we give you within 2 days of receiving those instructions.
How the refund works
- You get a full refund once the item reaches us and we have inspected it.
- The refund goes back to your original payment method within 1 to 2 business days of that inspection.
What is not covered
- Anything reported more than 7 days after delivery.
- A change of mind, since every unit is open-box and was used for a review.
- Damage caused after delivery, including misuse and unauthorised repair.
Still have a question?
Message us on WhatsApp at 0305-6698890, email rrtechgadgets@gmail.com, or use the contact page. Delivery questions are answered in our Shipping Policy.
