Every order is packed and dispatched from our workshop in Lahore and delivered anywhere in Pakistan by Trax. This page sets out where we deliver, how long it takes, what it costs and what happens if a parcel does not reach you.
Free shipping on orders of ₨5,000 and above
Spend ₨5,000 or more and we pay for the delivery. Anywhere in Pakistan, any weight, Cash on Delivery included. Under ₨5,000, shipping is a flat ₨400. The cart and checkout show how much more you need to unlock free shipping.
Where we deliver
We deliver to every city, town and area in Pakistan covered by Trax, which is effectively the whole country. If you are unsure whether we reach your address, message us before ordering and we will confirm.
How long it takes
- Orders are dispatched the next business day. There is no cut-off time — an order placed at midnight leaves with the same batch as one placed at nine in the morning.
- Once dispatched, your order usually arrives in 2–4 days anywhere in Pakistan.
- Business days are Monday to Friday, excluding public holidays. An order placed on Friday evening is dispatched on Monday.
Shipping cost
Orders of ₨5,000 and above ship free. Orders under ₨5,000 pay a flat ₨400, anywhere in Pakistan, regardless of the size or weight of what you have bought. The exact figure is shown at checkout before you confirm.
How you can pay
- Cash on Delivery — pay the courier in cash when the parcel arrives. Nothing is taken from you in advance.
- Card or wallet — pay online at checkout through our payment provider.
- Bank transfer — pay in advance to our account; your order is dispatched once the transfer clears.
Tracking your order
As soon as your parcel is handed to Trax we send you its tracking number. You can follow the parcel yourself at trax.pk, or message us and we will check it for you.
If a parcel comes back to us
A parcel is returned to us when nobody is available to receive it, the address turns out to be wrong, or the customer refuses to accept it. In every one of those cases we pay the return shipping ourselves — it is never charged to you.
We will contact you to arrange a second attempt if you still want the item. If you would rather cancel, and you had paid in advance, we refund you in full.
Packaging
Gadgets are wrapped and boxed to survive courier handling. If something still arrives damaged, photograph it before unpacking further and see our Return & Refund Policy — damaged and non-working items are covered.
Questions about a delivery
Message us on WhatsApp at 0305-6698890, seven days a week, or use the contact page. Have your order number to hand and we can look it up straight away.
