Status: in development. This page describes a WhatsApp order-messaging integration for online stores that we are building. It is not yet live for customers.
What it does
The integration connects a store’s own WhatsApp Business number to the WhatsApp Business Platform (Cloud API) from Meta. When a customer places an order, the store sends an order confirmation from its own number. When the order ships, it sends a shipping update. Messages use templates that Meta has approved, and the customer can reply in the same chat.
Who uses it
RR Tech Gadgets is the first business using it, and so far the only one. No other store has been onboarded.
Where it stands
- Order confirmation messages have been sent and delivered from a Meta test number.
- We have applied to Meta for the permissions needed to send messages from a store’s own number, and the review is pending.
- Our store’s customers will start receiving these messages once Meta approves that access. Until then, we confirm orders on WhatsApp by hand, as we do today.
Your data
The integration uses only what is needed to message you about your own order: your name, phone number and order details. We do not use it for marketing. See our privacy policy, which also explains how to ask us to delete your data.
Questions: message us on WhatsApp at 0305-6698890.
